“I learned that dramatic improvements can be made in any process using Lean Six Sigma. Our (service industry) simulation reduced the cycle time from 7 minutes to less than 1 minute! by eliminating all process errors and defects. We turned a $100k loss into $90k profit! and without any job losses! The simulation effectively created the capacity to DOUBLE OUTPUT or redirect resources towards INNOVATING new processes, products or services. I learned a great deal about Lean Six-Sigma from Dr. Satnam.”